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SmugMug Customer Service is Great

By Jacob Cohen | August 19, 2008

I haven’t actually had to use it yet, but the more I use customer service features of other web sites, the more I appreciate the promise and guarantee of “an e-mail response within an hour” from SmugMug.

How many times have you sent in feedback, or a request, or a complaint, to a web site, and get some sort of response like “Thank you. Due to the high volume of requests we receive, we can’t respond to each request personally.”

Really? Are they really receiving that many requests? If so, they’re either doing very poorly, or very well. In either case, they should probably dedicate some more of their attention to their customers.

Topics: General |

One Response to “SmugMug Customer Service is Great”

  1. E. M. Says:
    September 27th, 2008 at 12:00 pm

    I totally agree. Another excellent example of these kind of companies is 5QuidHost, a UK web host. It is very unusual for them not to get back within an hour, and when they do, their responses are very helpful and they know exactly what they’re talking about.

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